Remote Assistance

Remote Assistance – Novoa Tech.

Our Remote Assistance service is a personalized solution to help you resolve any issues with your computer or office equipment. Our experts in technology are here to guide you through a fast and efficient process, ensuring that problems are resolved as soon as possible.

Functionalities:

Remote access: You can contact us through our chat room or make a call, and we will be received immediately.
Remote access to your computer: If you want to access your computer and resolve issues remotely, we can do it from anywhere with an internet connection.
Simulated work environment: We’ll create a simulated work environment for you to complete repairs or maintenance without any risks.
Historical conversations: We’ll keep track of our conversation to refer to the assistance provided and avoid repeating problems.
Notifications and alerts: You’ll receive notifications and alerts when we receive a new issue or request for assistance.

How it works:

You can contact us through our chat room or make a call.
Our remote experts will join you remotely via access to your computer.
We’ll resolve the issue that’s causing concern and provide a clear solution.

Security and privacy:

We use SSL/TLS protocols to ensure secure consultations.
We protect sensitive personal data with encryption and data protection policies.
We implement confidentiality agreements to ensure you feel safe sharing your information.